Shipping Information

Shipping costs and information:

As a standard, goods can only be shipped to the countries listed below. Depending on the size of your order, shipping will be via Deutsche Post or DHL. The shipping costs incurred in each case can be found in the information provided below.

Shipping information for deliveries within Germany

For shipping within mainland Germany we charge a flat rate of €4.99 per order. For orders over €100.00, shipping is free.

We ask for your understanding that handmade products may have a longer delivery time as we make them especially for you. We strive to send you your order as quickly as possible. Currently, the processing and shipping time is approximately 4-5 weeks. You will receive an email with a tracking number as soon as your order leaves our warehouse. Please note that there are no deliveries on Sundays and public holidays and there may be delays with DHL for which we are not responsible.

Shipping within the EU:

We ship your order exclusively with DHL. Shipping costs are €14.99 per order. For deliveries abroad, customs duties, taxes and fees may apply that are not included in the total price displayed.

Information on returns

If you are not satisfied with your order, you have the option of returning the goods to us within 14 days. Personalized gifts cannot be exchanged. However, if we make a mistake during customization, you will receive a free replacement product. Please contact info@sabame.store and state your order number.

We can only accept returns if the goods are unused and show no signs of wear. We cannot refund dirty or damaged goods!

A return and processing fee of EUR 4.99 will be deducted from the refund amount.